Cancellation and Refund Policy

You can cancel free of charge up to 24 hours before the start time of your tour and receive a full refund of anything you paid online.

• Less than 24 hours before the tour: up to 50% of the total may be charged.
• No-show at the pickup point without notice: no refund.
• Arriving late so the group has already departed counts as a no-show.

Changing the date or time is free when requested at least 24 hours in advance and subject to availability. We will always try to find an alternative slot during your stay before charging anything.

If we cancel because of severe weather, safety or operational reasons, you may reschedule at no cost or receive a 100% refund. Our tours run in light rain; only severe conditions cause a cancellation.

Write to us on WhatsApp or by email with your booking reference. The cancellation is effective from the moment we confirm receipt of your message.

• Card and Stripe payments: 5 to 10 business days.
• PayPal: 3 to 5 business days.
• Cash bookings: nothing was charged, so no refund is needed.

If some travellers cancel, the price is recalculated for the remaining group; package or group rates may no longer apply.